How can I return my order?
Contact our customer service via e-mail or telephone. You will receive a return label via e-mail together with further return instructions. Please note that the label has to be clearly visible when attached to the parcel. If not, we can’t recognize the parcel and it will be sent back to you. You can always call us for free to talk you through the process!
What are the conditions for returning my order?
You can return your order free of charge under certain conditions. If, after usage, your product no longer functions as it should, please visit the Warranty page. You can always return it, free of charge, within 30 days. Do remember to ensure the return label is clearly visible when applied to the return parcel! If not, we won't be able to recognize the parcel and it will be sent back to you. In addition, the returned item must be complete; in its original condition and with the packaging intact. This means: The product hasn’t been used; The product isn’t dirty; The product isn’t damaged and shows no signs of use; The packaging is complete and undamaged. To ensure your return is processed smoothly, always ensure you have logged in to your account to register the return before sending an item back.
When will I know if my return has been accepted?
We will send you a return confirmation by email when we receive your return. We will then check the products and confirm to you the conditions under which the return is accepted.
When can I expect my refund?
After having received your return confirmation, it usually takes about 10 working days for the refund to reach your bank account.
How much warranty do I get?
You get 2 years of warranty on all products. For more information please visit our Warranty-page.