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Shipping & delivery

How much will it cost to deliver my order?

Currently we are shipping to multiple countries from this online shop. Therefore different shipping costs apply depending on the chosen country for delivery. The shipping cost is calculated during the checkout process based on this list:

  • Belgium: €6,95
  • Denmark: €8,50
  • Germany: €8,50
  • France: €6,95
  • Ireland: €13,50
  • Italy: €13,50
  • Luxembourg: €6,95
  • The Netherlands: €6,95
  • Austria: €8,50
  • Spain: €13,50
  • Sweden: €15,00

 

Is free shipping also available?

Yes! All orders with a total value of € 90 or more will be shipped for free.

When will I receive my order?

If your order is in stock and we have received the payment before 15:00h on a weekday, your order will be shipped the same day. All orders placed during a weekend will be processed the next working day.

Delivery times depend on the destination of the parcel. All parcels are shipped from BergHOFF’s central warehouse in Heusden-Zolder, Belgium. The delivery times below are estimates for the standard parcel delivery service of our partner UPS:

  • Belgium: 1 working day
  • Denmark: 2 working days
  • Germany: 2 working days
  • France: 1 - 3 working days
  • Ireland: 3 - 4 working days
  • Italy: 2 - 5 working days
  • Luxembourg: 1 working day
  • The Netherlands: 1 working day
  • Austria: 2 working days
  • Spain: 3 working days
  • Sweden: 2 - 3 working days

 

Can I track my order online?

We label each order with a Track & Trace code. You will receive it together with the shipping confirmation. You can also find the Track & Trace code in Your account, under My orders.

Who will deliver my order?

We carefully selected UPS to deliver your parcel with the best possible quality, service and speed. UPS also offers a tracking service enabling you to check the location of your order any time you like.

What should I do if my parcel is damaged, of if it contains the wrong product?

In case something went wrong with your order, please contact us through our contact form. If possible, please provide us your order number. We will do everything we can to resolve the problem as soon as possible.