BergHOFF has been defining, designing, and delivering high-quality cookware and kitchenware for over 30 years. Trusted by a loyal and expanding client base ranging from novice cooks to professionals, BergHOFF ensures consistent excellence in performance and product quality. As part of our commitment to delivering top-notch products and customer service, we proudly introduce our warranty strategy, aligning with BergHOFF’s vision. We stand behind our products and offer a warranty against manufacturing and material defects from the date of purchase.

The warranty terms and conditions provided by BergHOFF Worldwide serve as a guideline for the use of BergHOFF products in accordance with the provided care and usage instructions. These terms and conditions may be subject to adjustments or application by BergHOFF's affiliated companies based on local regulations.

We ensure transparency in our warranty implementation by providing information on warranty terms and conditions through multiple touchpoints with our customers. This information is readily available on our webshop, packaging, use and care manuals, as well as on the BergHOFF website. We take pride in being transparent and accessible to our customers at every step of their journey with us.

If, despite all good care, you still encounter a problem covered by the warranty, you can get int touch with our customer service department: ww.cc@berghoffworldwide.com. It’s important to always keep your invoice or receipt with you after a purchase. Proof of purchase is required to qualify for the warranty! Our customer service will examine the product that is the subject of the complaint and decide at our discretion whether the defect is covered by the warranty. If the product that is the subject of the complaint is covered by the warranty, this product will be replaced with an identical product. If the product is no longer available in the range, we will offer an equivalent product. Only processing costs such as transport and administration costs incurred for a legitimate warranty will be borne by us.

At BergHOFF, we are dedicated to deliver the highest quality and performance to our products. It's important to address certain conditions in detail to ensure clarity.

In general, coated cookware typically has a shorter lifespan compared to non-coated cookware. Under normal conditions and with proper care, including using the correct utensils and pan protectors when storing, the non-stick performance can last approximately 2-3 years (with exception of cast iron cookware, which can withstand a lifetime of use). After this period, the non-stick coating may begin to lose its effectiveness, and replacement is recommended. To provide assurance to our customers, BergHOFF Worldwide offers a warranty of 2 years on all non-stick coatings. This warranty underscores our commitment to quality and customer satisfaction.

Our (recycled) stainless steel cookware is renowned for its unparalleled durability and exceptional quality. BergHOFF Worldwide is delighted to provide its customers with a limited lifetime warranty on stainless steel cookware. We guarantee flawless performance and warranty coverage for 30 years from the date of purchase. Embark on a lifetime of cooking joy!

For the recommended BergHOFF Worldwide terms & conditions, please refer to this page.